Refund policy
Return & Exchange Policy
At MishMish Accessories, we want you to love everything you purchase from us! If something isn't quite right, we’re here to help make it right.
Here is everything you need to know about returning or exchanging your items.
Key Things to Know
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Wrong or Defective Items: If we made a mistake with your order or if your item arrived damaged or defective, we’ll take care of it completely, including covering all shipping costs.
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Return Shipping: For general returns or size exchanges, customers are responsible for the return shipping fees (and delivery costs for any new replacement size). We recommend using Pudo Locker or PEP Paxi for affordable and convenient shipping!
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Refund Method: Once approved, refunds are processed back to your original payment method. Please keep in mind that processing times can vary depending on your bank or payment provider. (Unless another method is agreed upon).
Hygiene & Safety Requirements
To protect all of our customers, we cannot accept returns or exchanges on items that have been worn, used, washed, stained, or altered.
For an item to be eligible for a return or exchange:
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It must be completely unused, unworn, and unwashed.
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It must be returned in its original condition and packaging.
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All hygiene seals, protective coverings, and tags must remain fully intact.
Ordered the Wrong Size?
We completely understand that sizing errors happen! You can request a size exchange as long as:
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You email us within 7 days of receiving your order.
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The item meets all the hygiene and safety conditions listed above.
Exchanges are subject to stock availability. If your requested size is sold out, we will happily work with you to find a great alternative solution.
How to Request a Return or Exchange
Please do not send any items back before reaching out to us first. We want to make sure your package gets to the right place!
To start a return or exchange, send an email to mishmishaccessories@yahoo.com with the following details:
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Your Order Number & Full Name
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The Product Name you wish to return/exchange
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The Reason for your request
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Photos of the item (if it arrived damaged or defective)
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Your Desired Replacement Size (if requesting an exchange)
Once we receive your email, we’ll guide you through the next simple steps!
Nothing in this policy limits or affects any rights you have under local consumer protection laws.
Contact Us:
If you have any questions regarding sizing for our jelly bras, please don't hesitate to reach out!
Email: mishmishaccessories@yahoo.com